Pacific Vision Institute
Categories: Ophthalmologists, Optometrists, Eyewear & Opticians [Edit]
Neighborhood: Pacific Heights1 Daniel Burnham Ct
San Francisco, CA 94109 (415) 922-9500
- Hours:
Mon-Fri 8:00 a.m.-6:00 p.m. - Price Range: $$$$
- Accepts Credit Cards: Yes
- Parking: Street, Garage, Validated
- Wheelchair Accessible: Yes
- By Appointment Only: Yes
46 Reviews for Pacific Vision Institute
One of Pacific Vision Institute's Favorite Reviews
I had my LASIK done here about six months ago. My vision is great! I was about -5 in both eyes with some astigmatism. When I woke up the morning after the surgery I thought I forgot to take out my contacts, except it was better than with the contacts. I think I have bionic eyes now. I can see right through my boyfriend... :)
Pacific Vision and Dr. Faktorovich, you guys are fabulous!
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I've had my LASIK here and it was a breeze. Easy. No pain. I went in at 9 am and at 11 am I was back home. Went out to lunch after. Had a glass (may be a little more) of wine. Vision has been perfect since day 1. Extremely satisfied. Can't even remember what it's like not to see. Everything is in great focus.
The whole process was pretty easy also. The first consultation took about an hour. Everyone was great and I was told I was "an excellent candidate." That made me feel very special :) The only thing about the LASIK procedure itself was that it was kind of cold in the laser room. They warned me about it so I had a sweashirt (Lullulemon) on and, of course, a cute pair of pants (black, of course).
Afterward, I used drops for a week. I completely agree with all the posts - 21st century, high tech, and really smart people. I am loving my new bionic eyes.
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This is a long, but a very good review :)
I've learned of Pacific Vision and Dr. Faktorovich on Yelp and decided to spread the good word and post my own experience.
Here it goes. ... If there was a way to describe a perfect experience combined with an amazing result in a medical place, it would be Pacific Vision Institute. I am no stranger to surgical procedures. I had my knee repaired after a skiing "incident." I had minor plastic surgery done. And I also had my tonsils removed...as an adult. In January, I had LASIK done by Dr. Faktorovich at Pacific Vision Institute. The experience was fantastic: from beginning to end. The best way I can describe it is that it was all perfect. It was something I wish I had with all the other procedures.
My sister had LASIK in New York and asked her surgeon to recommend the best surgeon in San Francisco. He recommended Dr. Faktorovich. Interestingly, my friend in Cleveland asked the doctor who did her LASIK in Cleveland Eye Clinic if he knew of anyone in SF, and he also recommended Dr. Faktorovich. Finally, as mentioned before I looked on Yelp.
During my consultation, it was clear to me that extensive work was put into creating a place where it all "made sense." You know how you can walk into a place sometimes, look around, and everything fits just right. It was very calm. Everyone smiled at me. It was all amazingly clean. I know that for many it may not be that important, but, believe me, when I am getting medical work done, I want to be in that kind of place.
I met with a counselor and she went over the different procedures with me. She told me about lens implants that they do for older people and for people who are not qualified for laser. She described different lasers they use and also showed me their results chart. My contact lenses were way over -7 and I have also been told that I have some astigmatism. Interestingly, she showed me a results chart on how Dr. Faktorovich LASIK results compare with results from other doctors in US. There is a company that collects worldwide results for this one laser they have. Dr. Faktorovich was at 98% 20/20 or better, while the average was at about 77%.
I then had multiple eye maps done and met with the engineer who monitors all their equipment. I am telling you all out there, this is one technology-savvy, intense kind of place. They must spend a ton of money making sure all the technology is in tip-top shape. When I had my knee surgery done, I crossed my fingers and hoped for the best. But here, seeing it all, I had complete confidence that it will all turn out great for me.
I then met with Dr. Faktorovich. She knew the doctor in New York and the one Cleveland. The doctor is a sweetheart. A very kind woman. She said that I would do well. She also said it was important that I understand why. She described my maps to me and told me that she would do Intralasik for me.
Afterwards, I met with the counselor again and we picked a day for my LASIK. I was told to stay out of contacts for a week and they gave me special vitamins and drops to use during that week. I didn't have to pay anything extra for them.
At my preop, I met Dr. Lee. He was very patient with me. I had questions about my consent form and he went over all of those. Compared to all the other procedures I've had, this was the most extensive and thorough process I've ever been through.
THE DAY came! My fiance drove me in. Suddenly, I was getting cold feet. Thank God for valium and a nice lady at the front desk. She told that Dr. Faktorovich also did her LASIK and it was normal for me to feel like I just want to bolt. The nurse took me into the room with a dimmed light. She was a riot. Funny, but sweet also.
I am telling you. These people care about you. I haven't felt like this in any other place where I had medical procedures done. They care about you and how well you do.
The procedure itself is a blur. Ha, ha, ha... "a blur". Actually, it was all about a few seconds of intense pressure on the eye and then trying to stare at a light. Then, it was all over. I got drops and clear shields. My fiance set in the waiting room the whole time and worked on his laptop. I tried to keep my eyes closed for 4 hours after, but it was a challenge. We went out to dinner later that night.
Next morning: LIFE IS BEAUTIFUL! PVI IS BEAUTIFUL. DR. F IS BEAUTIFUL. I can see clearly now...What a feeling of intense pleasure it was as I opened my eyes, looked across the room, and read the names of the books on the book shelves with complete and utter clarity. I lay in bed covered with goose bumps and complete joy overwhelmed me.
I've been for my follow ups a couple of times now. My vision is better than 20/20! I see better than I did with contact lenses.
So, here it is: what an AMAZING place that can give me this! What an AMAZING doctor! This has been such a revelation.
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My LASIK experience here was wonderful. I know it sounds odd to say this about eye surgery. But, I was more comfortable here during the whole thing than when I get my teeth cleaned. I even thought the
laser light show was a trippy kind of fun. I almost wish that I could see it again.
Because I am an RN, there are a few things that I look at when I choose a medical service.
1. How competent the doctor is
2. How busy the place is
3. How nice and accommodating the staff is
4. How successful my friends have been with the provider
Pacific Vision Institute definitely met all of my selection criteria.
Let me explain.
1. Dr. Faktorovich is the tops. All you have to do is google her name and you will see the work that she's done. All that translates into great vision results.
2. The place is very busy. They see a lot of patients. They do a lot of procedures. To me, that's a great thing. That means they have tons of experience. I don't want to be the only one in the waiting room or the only one waiting for surgery. To me that that would mean they don't have experience. Sure you'll get the doc to spend a lot of time talking with you. But, where it really counts, on your eye balls, they wouldn't have what it takes to make you see great. Here, I was definitely one of many when I had my LASIK done. But, during the entire time that they took care of me, everyone's attention was 100% on me. They knew exactly what they were doing and I felt that I was in the hands of experts.
3. The staff was very kind and helpful. I had to have a letter written to my insurance company to help pay for the eye drops and the girl at the front desk did it immediately. She volunteered to fax it into the insurance company and then she called them to get the authorization. The drops ended up costing me nothing. A small thing, but a nice touch. Before I had the laser, a very nice nurse covered me with blanket and even volunteered to hold my hand. Afterward, they called my ride, but it took him a while to come and get me. So, then nurse had me lay down on a couch with headsets playing latin music and
let me sleep for a while, waiting for my ride. When my friend finally
made it, she took me out to my friend's car to make sure I got in OK.
4. This place seems to be recommended by everyone in the city. I
even had my gyn mention it to me. I can completely understand why
now.
Since my procedure, I can't stop raving about it. If you would like to know more about it, you can e-mail me.
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My eyesight was bad (-6.50 and -6.25) with astigmatism. I've been wearing glasses and contacts since the 4th grade. To give you an idea of how bad it is, I would have to be one inch away from the computer to be able to read any text at all.
I finally decided to have LASIK done in January 2008. The high costs associated with the process would deter many people but if you plan ahead and your employer offers a Flexible Spending Account (FSA) you can put away $5000 of pre-tax dollars to use towards medical expenses such as LASIK. This has a benefit of helping you save over $1000 since you would normally be taxed on it. Your eyesight isn't something that you can task a risk on by going with the cheapest doctor so I went with the best. PVI uses the latest technology and has years of experience to back it up. They're a member of the BBB which means they take complaints seriously and have 0 to date. A free consultation is performed by PVI to determine if you're an ideal candidate. I recommend you do this before the open enrollment period for your company's FSA, so you don't put any money away. My procedure costs me $5900 for both eyes after using my insurance.
After 9 months since the procedure I can confidently report that I've had no issues. If my vision were to deteriorate, PVI performs free upgrades to correct your vision. I did have minor halos during the first month but they went away. My vision is 20/20 but I can almost see 20/15 and that's good considering my vision was pretty bad.
Note: The FSA is use it lose it but there an extension that allows the FSA to be used 2 1/2 months into the new calendar year if your employer supports it.
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Results are awesome - 20/15 vision.
I was worried it would be an invasive surgery as I couldn't even do contact lenses...
It was the most simple thing I've ever done. In at 8:15am and left at 9am.
Hip, hip hirray for Pacific Vision Instutute!
A few weeks ago I decided I had had it with contacts and glasses, and did some Internet research on LASIK centers in San Francisco. Pacific Vision Institute constantly came up as number one. After attending a free consultation, I decided to go for it.
I had a variation on LASIK which actually corrects the cornea. This procedure is less invasive and simpler than LASIK, however has a longer recovery time. Dr. Faktororvich, Dr. Lee and Dawn were all consumate professionals, very understanding, and explained everything in great detail to me. I knew what to expect, and was treated very well.
It has been a week since my procedure and my vision is already 100% better than prior. Though it may take 1-2 months for my vision to reach 20/20, I am already very pleased and definetely recommend Pacific Vision Institute to anyone thinking of LASIK.
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Let me start by saying that I'm the most anal-retentive person in the world. I dig into everything to the deepest level. Four years ago I started looking into laser vision correction for myself. I was pretty thorough to say the least. I studied all the technology involved. I ordered and read surgeon's and technician's manuals for ALL the lasers out there. I studied FDA data and all the publications on the subject of LASIK. I checked all the studies comparing all the laser technologies. Lastly, I downloaded and studied all the publications that were done by the local LASIK surgeons (I was quite surprised that only one of them was well published). Finally, I setup exams at 4 different LASIK facilities in the Bay Area. From that point on it became very easy. I walked right out of the first two facilities after about 10 minutes. In the first office the counselor had absolutely no clue what she was talking about. She proceeded to tell me how bad Intralase was and how I should have my eyes cut with the microkeratome. OK, Next! In the second place the staff member showed me a "research paper" outlining the benefits of the laser platform they were using (never mind that the author happens to be a paid consultant working for this particular laser company.). Next! In the third office I got as far as the surgeon. I did not like him at all. He proceeded to badmouth every other center out there, and I could not shake off the feeling that I should run away as quickly as I can.
My last appointment was Pacific Vision. I pretty much decided that if that did not workout I was not going to have LASIK. I went in with higher expectations than the other places, because I found a lot of very useful and informative articles that were published by their main surgeon, Dr. Faktorovich. It became apparent that this place was going to be different the moment I walked in. First off, it was obvious that a lot of thought went into building this office. The second thing that impressed me was that the lady that talked to me told me right off that they were not cheap and also deferred most of my technical questions to the engineer they have on staff. Now, this guy knew his business. I had a lot of questions that required pretty deep understanding of the technology. He knew it all and provided excellent explanations. These people have a wealth of knowledge and technology. I was most impressed with Dr. Faktorovich. She was very down-to-earth and friendly, yet it was obvious that this is a pro of the highest caliber. She is also very conservative and I was impressed that she wouldn't operate on anyone who was short of a perfect candidate. I felt 100% confident that I will have a great result.
It's been about two years now since my LASIK and I can honestly say it was one of the best things I ever did for myself. I see great. I am compelled to write this review because I feel that Pacific Vision is a place that's head and shoulders above not just the lasik places, but many medical practices.
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Update: I have several $300 off coupons. Message me and I will be happy to send you one
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1 Previous Review: Show all »
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08/28/2008
Dr. Faktorovich and her colleague Dr. Lee deserve all of the accolades they've received here on… Read more »
I echo everything that's been said in these reviews - I can't say enough good things about Dr. F, Dr. Lee, and the overall Lasik experience at PVI... I was REALLY scared about the operation, but everyone at the office is very nice and made it as painless as possible. It is now 2 weeks after my surgery, and I have 20/15 vision!!!! It is really amazing. For someone who could never wear contacts due to having really sensitive eyes, I can not begin to describe how freeing it feels to throw my glasses away (well technically, I gave them to charity in the nice little "Glasses Graveyard" that they have at PVI). Yes, it is expensive, but it is also life-changing. So I see it as an investment in myself - and I'm worth every penny.... if you are considering Lasik you should at least go to PVI for a consultation - you will see / feel how great the practice is right away.
PS - I have a bunch of $300-off coupons - message me if you want me to send you one.
What a first-class operation! I came in with a last-minute emergency and these folks took me in without an appointment.
These folks really came to the rescue: I had an ulcer that could have impaired my vision had it not been caught in time.
I found Dr. Lee very impressive and efficient. His interpersonal demeanor is very kind, and he clearly knows his stuff.
He even remembered my best friend who had recommended that I check out the Pacific Vision Institute.
This office has the most lavish facilities of any medical practice I've ever seen. The layout includes free coffee, tea, water and snacks.
It's no coincidence that nearly everyone else who reviewed this medical practice gave it five stars like I have.
From now on, Pacific Vision Institute will get all of my eye-related patronage. I can't overstate how pleased I am with the whole experience here.
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I had a great experience at my consultation. They were both professional and friendly. They told me my corneas are thin and recommended against LASIK. I was glad to know and not get the procedure rather than potentially going somewhere else where they might have done it anyway and risked problems. I would recommend them if you're considering LASIK. The consultation is free and at minimum you'll have your eyes examined and get some good information.
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Just came back from taking my friend in for a lasik consultation to Pacific Vision Institute. I had my lasik there about 5 years ago. I remember they just started doing intralasik procedures then. It's what they also call "all laser" lasik. I read up on it at the time, and it was definitely the way to go.
I had a whopper of a prescription. For those in the know, it was -9 and -10 in my contacts. Couldn't see anything more than an inch from my face. And I was wearing gas perm contact lenses. So, I went for it. Ever since, my vision has been great! I remember in the beginning thinking that it feels like I got the best Christmas present ever. Then I got used to it and how great I saw everything.
I took my friend in because she said she wanted to get it done, but was too chicken. So, I took her in. Turns out she wasn't a candidate. So, now she is bummed because she can't have it done. Go figure.
In any case, for those thinking about it, this is a great place. If you qualify, you won't regret it.
UPDATE 5/26/08: My friend decided to get the new lens implant procedure. She was nervous about it, but then talked to patients who had it done and she is going in for her exam.
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I just had my Lasik procedure done almost 2 weeks now and I am generally happy with the procedure and semi-happy with the results. I am sure results will be different from person to person but I am docking 1 star because of halos.
Consultation
I was recommended to Dr Faktorovich from my regular eye doctor. He had his Lasik procedure done with her and highly spoke of her. When I went to visit PVI for my consultation I was greeted by the friendly staff right when I entered the door. I spoke to the sales person who asked why I wanted the procedure, discussed Dr Faktorovich's experience and cost of the procedure. I think there was a bit of a sales pitch even before finding out that I was a candidate. After numerous tests I finally got to meet Dr Faktorovich. She sat me down in an exam room looked over my charts and eyes and said I was a good candidate. I was then pretty quickly ushered to someone else. Don't get me wrong she was very nice and friendly I just had a different expectation for a doctor who will be operating on your eye. I was happy with my visit and felt comfortable with the multiple test that they performed.
Pricing
I paid $6,000 after VSP and referral discount. I did feel that this was a bit much and after reading some reviews here. I should have negotiated the pricing a bit more. PVI did say that I am paying a bit more for Dr Faktorovich's experience and the quality of the facility.
Procedure
For me the whole procedure was painless. You get a blanket and pillow to hold when you are on the table. There was a bit of discomfort when I was on the 1st table where this eye suction machine took a hold of my eyes. But it was quick and I got through it okay. After that procedure I did sit around for 10-15 minutes. They then brought me to another operating table where the actual Lasik was done. Again it was painless and there was no discomfort. This took all about 10 minutes at most.
Results
I can see well but I don't think as well as when I had glasses. My eyes feel good although they are still a bit red but that's going away more each day. My eyes are a bit dry sometimes but they warn you about that and I don't feel it is too bad. The only thing that bothers me is the glare/halos from bright light sources. I was told this will go away in a month or so and it is different with everyone. In summary I'm happy with my experience but I am waiting for the halos to go away. When it does I will be a happy man and add that final star. I will post an update too when that happens.
If there was a choice for 4.5 stars it would have been my choice. Below is my detailed experience, read at your leisure.
To start, never ever get your procedure at the end of Jan. I realized during the day of my operation that end of Jan. is when everyone in the world who has a FSA gets their surgery. When I asked, I was told that PVI can crank out over 100 patients a day during a busy day!
Lets start at the beginning shall we:
1) I only went to see the possibility of getting LASIK since I was super paranoid and did not want to commit. But Leah was super nice and after talking to her I was ready to sign up. If you don't have VSP, get it. For about 200 bucks out of pocket for VSP, the VSP discount is around 1500 dollars! PVI also offers 12 month interest free option from Capital One. Interest free! Where do I sign the dotted line...
2)For my pre-op, there was some mis communication where someone told me that I should have the pre-op two days before the surgery, but then I was told that it is ok to schedule it a week ahead, which was rather confusing.
When I got to pre-op appointment is when I realized that they will actually dilate your eyes, it would have been nice to have been preped for that in the initial set of papers I received. The original papers only listed dates but no warning on the dilation.
I received more paper work at the pre-op apt where the lady kept on telling me (2x) that someone will go through the paper work about what you should do before, during and after the procedure. I waited and went through the entire apt with no one going through the details. Sure I read it myself, but it would have been nice to have the right expectations.
3) Day of the surgery
Note again, never go at the end of January, there were at least 6 people waiting outside when i got there. Everyone is super nice and all, but since it was so crowded inside my husband couldn't come to the back to comfort me. Took the Vicadin like everyone else, but I agree with Erin that there was definite pain.
Sure I expected the eye lid thing that holds your eye open will hurt, but when the laser actually cut the cornea, it hurt me way more in my left eye than the right. I also didn't expect to all of a sudden not be able to see anything when they put the thing that holds the eye open for the laser cutting step.
NOTE: it is freezing in the operating rooms so be prepared. The nice enough girl lead me to the operating machine, but didn't give me the blanket so I was freezing for at least 5 mins.
Anyway, like everyone else, I had to wait in between and since there were so many people, there weren't any music/CD players offered etc. I also felt like I was playing musical chairs where I sat down where someone just left, and someone else sat down in the office I just sat in.
The second part of the surgery took me by surprise since the instructions they gave indicated that I would be looking at a red light, and also when I got my picture taken at the pre-op it was a red light. So you can imagine my surprise when it was a GREEN light. I had to seek Dr. Lee out and he mentioned something about Dr. F will use the laser that is right for you and will vary depending on patient.
It would have been nice to be notified prior to actually laying down on the table. I had practiced so hard to look for the large arrows pointing to a RED light. Made me wonder if I got jipped or something...
Anyway, I thought I was looking at the green light, but Dr. F kept on repeating "look at the light...", guess it must be harder than I thought.
I would recommend all my friends and family to get their operations done here as long as it is not during the busy months. Dr. F, Lee and staff are super nice and from what I have read is the best in SF.
SUMMARY: For the nice office, friendly staff, and superior operation PVI totally deserves 5 stars. But for the confusion and not so clear expectations, half a star is removed.
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Everyone talks about how successful their LASIK turned out, but did you know that you get just about an unlimited supply of peanut M&Ms while you wait?
JONASAPPROVED!
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First of all, I have some $300 coupons, so if you would like one, just drop me a line with your email address and I'll be happy to pass the savings along.
I used my flex spending plan and had my eyes done at PVI 3 years ago, waking up the next morning with perfect vision. I was able to do away with my glasses and felt like a whole new person. And the best part of all, all those dirty old men with a fetish for girls with glasses (the dirty librarian, naughty school teacher fantasty, etc.) finally stopped hitting on me.
In the last year my eyes have changed (sometimes just a natural part of getting older) and after getting my eyes checked by my regular eye doctor, I went back to PVI to see if I would be eligible for a touch up. After several appointments to ensure my eyes were stable, they've scheduled me for a correction, which is covered in the original price I paid 3 years ago. If my eyes continue to change at all throughout the years, I still have this guarantee that PVI will take care of it at no extra charge to me.
I've been really happy with my results and even though the surgery itself sucks, it's been well worth it. Some quick words of wisdom: if you tend to get anxious, ask them for some sort of drug to help calm you. They didn't believe me at first when I emphasized how much I would need some chemical assistance. Be aggressive with them and demand something to make it more tolerable - it made all the difference in the world to help me relax. Also, I've been prone to dryness since the original surgery and keep eyedrops with me at all times.
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I had three consultations with Dr. Faktorovich to see if i was a candidate for Lasik/PRK. She was great - patient, thorough, and knowledgeable. I would highly recommend her.
First consultation -Dr. Faktorovich's technician did several tests using their equipment. The technician was very knowledgeable and nice. He answered all of my questions. He was very enthusiastic about Dr. Faktorovich's ability. Another technician did the normal tests to determine the severity of my myopia. Dr. Faktorovich reviewed the results with me. The results were inconclusive of to whether I would be a good candidate. Dr. Faktorovich asked me to wear my glasses for three weeks and then return for a follow-up. She believed that my contacts might have reshaped my corneas, making them too steep for LASIK.. She also gave me samples of eye drops to use to soften my cornea. I really enjoyed talking to Dr. Faktorovich. She took the time to chat with me about my eyes and also about general topics.
Second consultation - Dr. Faktorovich's technician did a second set of tests using the same equipment. He was just as great as the first time. Dr. Faktorovich reviewed the results with me. The results were still inconclusive of to whether I would be a good candidate. Dr. Faktorovich asked me to come in in two months after wearing my contacts. She was very upfront that in two months, the news might be disappointing.
Third consultation - Did third set of tests. This time I met with Dr. Lee since Dr. Faktorovich was unavailable. Dr. Lee did all the tests. He was great, and I asked lots of questions with him too. Dr. Faktorovich called me the following day with the results. Unfortunately, she said I was not a good candidate for LASIK. And, because my prescription on my left eye was too high, she did not recommend PRK. She did provide me with an alternate treatment, but was very candid with me about the risks and her opinion of whether or not I should pursue the alternate treatements.
I really, really enjoyed working with Dr. Faktorovich and her team. My friend actually had LASIK with her two weeks ago and loved the outcome. I would recommend Dr. Faktorovich to anyone considering LASIK.
I also saw Dr. Manche at Stanford for a consultation. He was very good. But, I like the experience at Dr. Faktorovich's office better. Dr. Manche recommended PRK for both my eyes after one visit. I felt I was getting a better recommendation from Dr. Faktorovich and have decided that continuing with my contacts is the best option. I met with Dr. Mark Ichikara to get new contacts based on recommendation from Dr. Faktorovich. My current contacts didn't give me as crisp vision as I would like (my initial reason for researching Lasik). Dr. Mark Ichikara in Sunnyvale was great! He tested a number of contact brands out on me and we found what worked best for me. After that, I didn't even have to go back to the office; he sent me contacts via mail.
Note: During the first consultation, I did talk to the patient coordinator for the first 30 minutes where she provided me the costs, etc. She was nice. I didn't talk to her after that meeting because the focus was on determining if I would be a good candidate.
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Dr. Faktorovich is very kind and the staff is nice and the procedure itself went fine.
I got my Lasik in Nov 2004 and a touch-up on my left eye in February 2006. My eyes have regressed back to astigmatism, my left eye much more than my right. I'm currently wearing glasses again.
I am going to get another newer procedure this fall that is still under FDA testing, so hopefully that will fix my eyes once and for all. Dr. Faktorovich set it up for me. She is concerned about the regression and is following through on getting my eyesight back to normal.
I'm giving 4 stars because the procedure didn't last, but that is a possibility in a small percentage of patients. Five stars would go for the facilities and the staff. Everything about PVI is top notch. You are in the best care if you go there.
After 10 plus years of wearing plastic wrap on my eyes, I decided to take advantage of the flex spending plan and save for Lasik. 3 months later and Im seeing better than 20/20 and loving every minute of it.
The procedure doesn't hurt, it's just weird and, at most, uncomfortable. The staff are all super friendly and Dr. Faktorovich is professional and experienced.
If you're curious, go for a consultation. It's free.
Just one thing, they won't perform the surgery if you are preggers because of hormonal changes.
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This is the place- to go- since you only have 1 pair of eyes. Yes- it may cost more- $5500 quote ended up paying $3500 due to vision plan benefit- but you pay for quality.
She is awesome- they take care of you every step of the way. I can see perfect the day after and better after one year. During that first year I got 2 eagles in golfing which never happened to me before. I can see things and distances that I never had all my life.
She changed my life- and I am glad to be her client.
6 stars if it was possible!
Everything went perfectly during my Lasik, and my vision is just fine-- but PVI gets four stars from me instead of five because IT HURT A LOT and they told me it wouldn't. It hurt when they were prying my eyelids open, when they were poking at my eyeball, then it hurt like hell when I went home and was blind for four hours and my eyes were stinging and tears were flowing on their own. My friends called the doc and got some Vicodin for me, but it took a while before the pain was under control... they could have sent me home with a script for 5 Vicodin or something so I didn't suffer. I am a registered nurse-- so I know that if a procedure is generally painful you ought to be ready to treat the pain rapidly. I felt like I was lied to when I was told it would barely hurt at all.
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This review is ONLY for my consultation. Not the actual surgery.
I visited Pacific Vision with high hopes. Unfortunately it's rather disappointing that I didn't qualify for Lasik, since my corneas are too thin and my vision is so bad. Nevertheless, this review is for my initial consultation.
First and foremost, entering this office the staff and the doctors are all very kind and helpful. They aren't just all about the business, but are attentive to your personal feelings/questions on the procedures they perform. The office space is very clean and gives off a very hospital vibe. When you get there, your immediately asked to fill out a form which isn't too tedious (3 pages, basic questions). I was asked to take off my contacts so they could do measurements of my eyes. They did and then I found myself waiting for Dr. F. It was that simple. No pish posh. She just came into the room and kindly informed me that I wasn't a candidate. She did, however, inform me of what my options were which I did appreciate. Hopefully, I can do more research on ICL (lens implants) and make my decision to come back or not from there. Overall, I would recommend this place just for the professionalism and credibility of the staff. They obviously know what their talking about.
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When it comes to your eyes, you definitely want to get the best care possible. From the minute I set foot in PVI I knew I was in the right place. Everybody is extremely professional, friendly and courteous. They will take as much time as you need to answer questions, explain procedures, etc. Before my surgery they called to check up and ask if I had any questions. After my surgery they called again to make sure everything was going OK and ask if I had any questions. They check and re-check your measurements the day before and the day of the procedure.
I wore glasses for 30+ years, and was pretty much totally non-functional without them. I decided that technology had reached a point where I felt safe having the LASIK procedure.
The actual LASIK procedure is very quick. I felt nothing except a little uncomfortable pressure on each eye for about 30 seconds while the flap was created. The whole surgery probably takes 10-15 minutes tops. I'm about 3 weeks post-op now and I can see perfectly from morning til night. There was definitely some dryness in the first few weeks but it's getting better every day.
Dr. Faktorovich is a rock star, and I have no problem giving her and her staff my highest recommendation. Thank you so much, Dr F!
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My appointment was at 3:30PM and this is one appointment you don't want to be late bc I was and:
1) Dr. F told me in her sleepy eyed look that she gets really tired in the evening and prefers to do the procedures in the morning
2) They quickly whisked me into the examining room
3) The valium they gave me did not have a chance to take in effect before the most painful procedure in my life began...
...called IntraLASIK (removal of the superficial corneal layer). I'll be the first to be honest and say that this WILL HURT. Dr. F shoved a round centration mark made of wire onto my cornea as well as a plastic suction ring into my eye. I have small asian eyelids so they had to stretch my eyelids hard to get the devices into my eyes. Thank god it only took 30 sec/eye. No one told me that when the corneal is being lifted, your eyes will go into total and complete darkness (this would be how it feels to go blind...a bit scary).
After this, the calming staff took me into a room to listen to soothing MP3 music of waves crashing against the beach while my eyes were dripping perfusely with tears.
Last step...I was taken to another room, where my eye lashes where taped to my face and I was asked to constantly watch a green light. This is where the light show began. It was tough to focus on the light show as I watch Dr. F remove the corneal layer with a pair of tweezers and as she was constantly brushing my eye balls with a tiny paintbrush....2 min/eye. Then it was over.
1 day later - I pulled apart my crusty eyes and I could see! Although, there are big red blotches that should go away in a few months from having the devices shoved into my small eyes.
$5900 with VSP discount for both eyes (~$7K without)
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I *really* want to get my eyes lasered. Fixed. I don't care what it takes, just do it. I've been thinking and researching and obsessing, and I finally just made an appointment.
PVI got me in for a consultation right away - yay! They get one star for that.The staff was incredibly friendly and knowledgeable. I would entrust my eyes to these people, no problem. Two stars. The equipment they tested me on was clearly top notch. State-of-the-art and well-taken-care-of. Three stars.
But... You knew there was a but, didn't you? After such a warm welcome and a litany of tests for about an hour, Dr. Faktorovich finally came in. She greeted me by saying, "Sooo, a girl with a large correction, eh? Let's see." She proceeded to flip through my chart, and attempted a little bit of stilted small talk. So much for bedside manner.
After just a few minutes, she unceremoniously decided that I would not make a good candidate for laser surgery because my corneas are thin and irregular and thus might be prone to problems with the correction. No opportunity to ask any questions. Just rejected. She marked the form and started to walk me out.
As we walked, I explained my disappointment, and she countered that at least I would have good vision with glasses or contacts. I told her that I have *never* had good vision even with artificial correction, and she just apologized, pat me on the shoulder, and showed me the door.
I was crushed. So, back to the drawing board. I got a recommendation for another surgeon, and I'm going in for a second opinion. We shall see...
Update: Turner Eye Institute totally lasered me and I love the results (yes - I yelped about that, too.) FWIW, some people I know who tend to know things have ventured to guess that the reason PVI rejected my case was in order to keep their numbers up. You know, if my surgery doesn't turn out perfect because of thin corneas or whatever, then they don't have to take a hit in their statistics of wonderfully satisfied customers. Just a theory.
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I had once tried to get Lasik, back in Michigan, and was deemed not a good candidate, due to dry eyes. So when I moved out here, I thought I would get a second opinion. Fellow Yelpers recommended Pacific Vision with such glowing accolades, that I went in for the consultation. Sometimes, you don't realize how professional, or how much of a better experience you have, until you have something to directly compare (restaurants are easy to compare, but professional services are a little harder). Jean, the gentleman that measured my eyes was great. We chatted a bit about their equipment, after he realized this was not my first time exploring Lasik. Granted I knew that Lansing Michigan was not a hub of medical innovation (but I had gone to a large firm in Michigan), but he said that one of the pieces of equipment that I described in Michigan, they had not used in several years.
From Jean's measurements, Dr. Faktorovich saw absolutely no reason I would not be able to get the procedure. So I booked it for the following week.
I went in 2 days before for some extra measurements with Dr. Lee. Dr. Lee was great too, he even knew the South Park episode I was referring to when I read the chart 'I am a little Pig E', so he gets a star for that!!! What was really neat is that he dilated my eyes and then retested them, and found that a good portion of my eye prescription was not from my eyes detiorating, but from straining the muscles that focus them. He was surprised when I told him that was the first anyone had told me that. That result, also led to him saying that in follow up appts (after the procedure) we would look at correcting the muscles and not just re-lasering the eyes, if they hadn't healed to perfection.
The procedure went as planned, and if you read the other reviews, they do a good job of telling you how it is, so I won't rehash it.
Pacific Vision is a model of professionalism and everyone involved works to a standard of perfection. This is an exemplary facility, and a medical experience unlikely to be surpassed. From the receptionist, to the doc herself, a great experience!
You will not be disappointed.
Also, in my follow up, my vision was better than 20/20.
9-27-07... follow up check ups reveal my actual eyes are perfect, but the muscles that focus are to tense. To solve this there is another doctor that comes in to 'retrain' your brain and eyes, to focus properly. Appartently this is a very expensive treatment, independent of the surgery, but PVI includes it in the price for those that need it. Word to the wise.... you can get your eyes zapped cheaper elsewhere... but PVI sells the whole service package, to ensure proper vision. Can't recommend highly enough.... wanna save some ducats.... I have a recliner, a laser pointer, and a set of Wusthoff knives.... go to a professional!!!
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I got my eyeballs "done" back in October of 2002.
They STILL work.
There was a 0.01% chance of not being able to stabilize my astigmatism and Dr. Faktorovich took on the challenge...
THANK GOD!!!
Just to let you know --- it took me 7 years to finally decide that it was "safe enough" for me to have someone mess with my eyeballs. Especially since I was passed what was "scientifically" considered BLIND. That said, my friend and her law enforcement hubby got theirs done the month before --- so I got a first hand glimpse at how their eyes were panning out.
We're reaching the 5 year mark --- and we've got NO PROBLEMS.
***update as of 08.12.2007***
After much heckling from m'Optometrist buddy in Maui --- I caved in and went to get my eyes checked out three days ago.
The optometrist could NOT STOP GUSHING about how amazing the incisions done for my Lasik were!!! He said he could barely detect the "scars" and was amazed at how well my eyes were doing! Especially with the prescription I had before...
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I came here to have my eyes checked for the first time in ten years. What prompted this visit was a bump on my eyeball. Could be cancer, an ulcer? Did not know. My visit was as comfortable and the staff kept me as relaxed as I possibly could of been during the examination and battery of tests. This place is great for any big chicken like myself.
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This is my 100th. And I couldn't have picked a more heartfelt place to review. Because of PVI, I woke up this morning and, for the first time in 17 years, was able to see clearly without the help of contacts or glasses.The words on my small, pastic floss dispenser from Walgreens never looked so clear.
Thank you, PVI + incredible, talented staff, for giving me the gift of sight. I am awestruck. There are no words good enough to describe this.
I was aprrox. an 8 in one eye, a 7.75 in the other, with 1.75 astigmatism in both. I am now BETTER than 20/20.
I always knew that I wanted to do LASIK, but I'm glad I waited for the technology to improve and for a blade-less cut. I couldn't imagine watching a doctor approach me with a blade to slice open my cornea. No, thank you. Fast forward 5 years or so. Then I got the push from my friend Aaron who was stoked to get his wavefront intraLASIK done which in turn got me all exicted. Before I knew it, I was at PVI for a consultation. Even though I arrived 2 hours late to my appointment (it was my first time driving to the City and I somehow managed to get to Fort Mason...), it was by far, the most comfortable doctor experience I've ever had.
Gene took all my measurements and was so patient and sweet. He explained everything. What's super cool is that PVI has the ONLY CAT scan for eyes in Northern California! Leah was my point of contact there and she was very personable and straight forward. With my vision ins., it was going to cost me $5600 - $300 referral. If you plan it right and work with Flex, $3000 of that can be non-taxed money. Sweet!
Okay, now the above price tag may be higher than what you're used to, BUT PVI IS WORTH IT. Several reasons:
1. I don't believe in designer jeans or $7.00 bottled water, but when it came to my eyes, I was willing to pay for the best. Dr. Faktorovich looks better on paper than anybody else I've ever read about. She has written textbooks on this stuff. You know what that means? Future eye surgeons study her.
2. Your touch-ups are free... for life. Other places may offer free touch-ups for 6 months after or up to 2 years. We're talking, for life. No bargaining, no paying for appoinments, or anything hidden. One, direct fee.
Dr. Lee did most of my pre-op work as well as surgery prep and post-op and let me tell you - he's a cool cat. Very patient (I asked like, a bajillion questions), very honest, very nice, and incredibly professional. Because I wore hard contacts for so long and was on antibiotics that dried up everything from my skin to my eyes, he and Dr. Faktorovich just weren't ready to perform surgery on me. I am SO HAPPY that I had doctors who were honest enough to say, "No." They said no to me two times before they said yes.
THE PROCEDURE: the pain was minimal, just mostly uncomfortable and weird. I spent most of the time stressing out that I was doing it wrong. Before I had time to fix whatever I was doing, it was over. The procedure itself (the cutting of the flap and the LASIK) lasted... maybe 10 minutes? It was mostly keeping your eyes closed and waiting.
First they give you some medicine to relax you (and boy did they work! I could barely hobble around on those beautiful pills!) and then they put a bunch of drops in your eyes - to numb them, ect. Then Dr. Lee uses a marker and makes marks on your eyes - I didn't feel a thing! Then you lie there for awhile, again, with your eyes closed. Then you're led to a fairly cold room. Dawn, who's very sweet, gave me a pillow to squeeze on. There, you lie and wait. What's kinda cool is that you can hear the surgery that's going on in the other room so you know what to expect. FYI - the machine makes noise. Then Dr. Faktorvich comes in and this is when the flap is cut. Sharp, metal things are inserted into your eyes to hold them open - one eye at a time. And then you're supposed to look at the light. Problem was... I thought I saw two lights. If you look at the wrong one, Dr. F will tell you. Then you're moved over to another machine that creates the air bubbles? Then you're sat on a comfy couch where you wait for the bubbles to do its thing. Finally, you're taken into another room where the most painful part was Dr. F removing the flap. The surgery itself was the most confusing part for me because behold, the light show! You're supposed to fixate on the green light, but there was so much going on - red splotches, yellow. I apparently also had some trouble keeping my head still. Dr. F (or somebody) helped hold it down for me. Then, before I knew it, it was over. I wanted to sing my thanks to Dr. F but A) I couldn't see and B) she had already left the room. Busy lady.
What I did hear was a wonderful "Congratulations" from Dawn and then Michelle led me into a room where Dr. Lee did a final check-up and I was given all my drops and my eyes were covered. I was so thankful and loopy. I fell asleep instantly and woke up, re-born.
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Hmm, yeah. I'll say it that I am mostly happy with PVI. I'd say actual results = 5 stars. Customer service = 3.5 stars. So, average rating = 4.25 stars. Let me explain.
The basics:
- I got PRK, due to having thin corneas. If you want to read about my experience with PRK in particular, I wrote about it extensively on my own site: http://www.straightnoc.... Here I will try to keep my review bound to PVI in particular.
- PVI is a very well equipped facility. They have all the latest and greatest technologies (because they can afford it) and they know how to use them. Since the procedures themselves are mostly machine automated, this is not a small consideration. This does not mean that the doctors themselves are unimportant, however. A good doctor will give you an _honest_ evaluation and also proper pre/post operative care. I feel like that is what I got at PVI.
-My prescription was TERRIBLE before the surgery, -5.25 in one eye, -6.00 in the other. Now, three months after the surgery, it is 20/15 in both eyes, so I can't really argue with the results. They are fantastic.
HOWEVER. The experience running up to the surgery was not without some bumps. First off, when you come into PVI for your evaluation, the first person you will meet will be a "patient counselor". This person will answer your questions about the surgery itself and the pre/post operation procedures. This is also a salesperson. I did not realize this at first, but once I got my evaluation from Dr. Faktorovich and was deciding on when to have the procedure, I mentioned that I wanted to delay it for a bit while I got my FSA info set up. This is when my "counselor" started to get agitated and pushy. She demanded to know why (in that desperate, impatient kind of way that lets you know they NEED something more from you than you are giving), insisted that I pay as soon as I could even if I did want to delay the actual procedure, and offered some odd process involving post-dating my FSA bill so I could submit it later. What? I thought you were here to answer my questions? No, I see, you are here to get my money. I get it now. Slightly unnerving, especial