The UPS Store - Lakeshore Plaza
Categories: Couriers & Delivery Services, Post Offices, Printing Services [Edit]
1559-B Sloat BlvdSan Francisco, CA 94132 (415) 681-4877
- Hours:
Mon-Fri 8:30 a.m.-6:30 p.m.
Sat 8:30 a.m.-5:00 p.m.
23 Reviews for The UPS Store - Lakeshore Plaza
One of The UPS Store - Lakeshore Plaza's Favorite Reviews
two words. keith. shaunna.
they are two of the nicest, most helpful people you will ever meet. i've been to a few UPS stores in my lifetime but my goodness, this one is by far THE BEST. their personalities are extremely genuine...so genuine that i am willing to drive all the way from fremont to san francisco just to send a package.
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I LOVE THESE PEOPLE!! This is no joke, if you don't like it here then there is something wrong with you. I really mean that. There is no reason to do your mailing anywhere else (unless you are over 100 miles away, then you are excused). If you go in, they will remember your name the first time and treat you like family everytime that you visit. It is a treat to go by and visit them!!
Every good thing you've read about the Lakeshore UPS Store is true! Everyone is extremely helpful and kind. Awesome customer service. Give them a try.
Absolutely the nicest folks of any package/mail services store I've ever used (including USPS). Did me extra favors when I came in on crutches, like taking something over to USPS for me, providing teflon envelopes for free, and carrying stuff in from my car. The service here is unflaggingly friendly and nothing short of amazing. Worth the trip out from Bernal when I have a pile of stuff to ship.
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THE best UPS store. Keith and Shaunna are awesome. I will miss going there now that we moved.
The people @ this UPS store could not be nicer! I had to mail my husband's vintage bass guitar and case... a heavy bulky item, to say the least. Not to mention rare and valuable, yikes! The folks here packed it safe and secure and got it sent off. Leslie was the gentleman who helped me, he was friendly, attentive, and very efficient. I have never had to mail a big awkward item like this before but Leslie took over and I was immediately relieved. And the price was very affordable. I could not be more pleased. Highest recommendation!!!
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Because of this store, I have 100% positive feedback on eBay. I ship all my Half.com sales through this location and this location alone. The staff here is the nicest staff you'll ever meet. I won't trust anyone else with my packages.
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It's safe to say im a customer service nut job! I nit pick and the smallest things can upset me. With that said, there isn't a single thing I could complain about when it comes to this UPS store. The staff is friendly and always smiling and the service is AMAZING! I would gladly travel any distance to use this store for my shipping needs. The owner of the store is always willing to help with anything he can! The employees greet you with a smile and make you feel like seeing you makes their day. The store is clean and always well stocked and no matter how many questions I have they always have the time to answer. Most importantly free candy and my dog is always welcome, they even keep special treats behind the counter for their 4 legged customers!
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On two occasions I have been a customer at this store. I must say the level of service is exceptional. They acknowledge your presence when you walk in. Lines move quickly. They are fully stocked and supplied. Great Location Location Location.
Infodiva sharing her Business Gems. This is across the parking lot from FedEx Kinko's. The U.S. Post Office as well as a Social Security Adminstration office are all located her. I grocery shop and handle my business all in one fell swoop. It is a wonder I come into the center city at all.
Infodiva reppin 94132 Lakeshore Plaza aka G.E.T. from the ole days. I am so old and full of knowledge about my hood. Peace.
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Can I rate higher than 5 stars? This store and the people who work there are AWESOME!!! I don't ship that much but when I come in they make me feel like an old friend. They always ask after my family members who I ship to, and I feel like they really care. On top of that, they are efficient - I'm in and out. I've seen them do amazing stuff for their customers (once I saw them take a customer's car to be repaired). I love them!! (and thanks for the goodies!)
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I shopped the competition - Kinko's Fed EX and came here. They beat the price and were friendlier and more helpful than the purple team at Fed Ex. The UPS store is a franchise-owner operator and the attitude vs. the corporate owned Kinko's is far superior here at the UPS store. The other option here is USPS and wait in line. DHL is not even an option. the choice is clear- BROWN!
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A very interesting visit to UPS. I had to ship my xbox 360 back for repairs because of the "RED RING OF DEATH" a common defect for the stupid machine that cost a leg and a arm (hehe luckly my swt gf bought it for me, which I love...hi honey I know you'll read this). Well Microsoft sent me a box with prepaid shipping. The second I walked into UPS the worker immediately said "RED RING OF DEATH" because she recognize the box. She told me that she gets at least three or four a day and that she knew all about the defect, but has no knowledge about games what so ever. This visit was a in and out less than 2mins. And that was my visit to UPS.
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Stellar customer service. Ditto to what everyone else said. The post office is in the same strip mall location, but I always buy mailing supplies here because they never run out of supplies (unlike the post office) and they charge less. Oh and they don't give you dirty looks if you take more than one candy from the jar on the counter. (I like grape-flavored LifeSavers.)
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I wanted to mention that I will now conduct my packing business with this location of the UPS Store. Their packaging prices are much more reasonable than other UPS store locations.
Here's a comparison: For a 20x20x12 box with appropriate padding for electronics equipment:
Other UPS store: $27
This UPS store: $9
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I need to apologize to Shaunna and her Dad for not writing a review of their store sooner, but they never cease to amaze me! I used to go in about once every week or every-other week since most of my family and all of my friends live out of state, and every time I would walk in Shaunna would already have my account pulled up and be ready to help me ship! Well, I have not been in there for at least two months, probably longer, and I walked in today and Shaunna recognized me right away and started teasing me about the names of towns in Wisconsin (where I'm from and often ship to)! It was great, such a pleasant experience! When shipping anything I will pay the extra to ship from their store solely due to the customer service that is provided.
Oh, one time, I got there five or ten minutes after closing and Shaunna was talking to a friend outside and although the store was open the computers were shut down. She took my package and said she'd ship it the next day, no worries, and I could pay her the next time I stopped in! Are you kidding me??? Who does that these days?!?! They are fabulous!
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I personally know people who travel 15 miles out of the way just to come to this store because of the quality of the people who work there. (I personally have been known to take two buses AND a train!) It's like walking into your favorite bar or slipping on a pair of your comfiest, old worn out house shoes. And they have M & Ms! And dog treats! It doesn't get much better than this. But it all comes down to the effectiveness and ability of its people; customer service is redefined in this store, beyond the pre-packaged "thank you have a nice day" - and for that, this store deserves SIX stars!
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I can honestly say that I'm not surprised to see the number of 5-star comments about this UPS Store. Every single word of them really is all true.
I'm a mailbox customer. I'm in there almost every day. As someone who owns a business in the service industry, I know what it's like dealing with people. The vast majority of people are great, but you'll always have the ones that present arguments for no reason, who have real poor attitudes and are rude, who ask the dumbest questions, who can't seem to follow the simplest of instruction, or just plain can't understand that it's impossible to ship out FEDEX from the UPS STORE. (oh yeah, I've seen that....really, would you order a Whopper at McDonald's?) Anyway, I digress - my point is that despite that sampling of people, everyone in there gets the same treatment from them. It's always service with a smile and kind words. It takes a lot of patience to do that, and I applaud Keith, Shaunna, and Steve.
You can tell that this is more than just a paycheck to them. They actually care about helping people. All the other reveiws about this company prove that point.
Over the past year, I've gotten to really know the Infamous UPS Store Trio (Keith, Shaunna, and Steve). I consider them my friends now. Although they don't know it yet, I'm coming over for Thanksgiving Dinner.
Even if it's a little out of the way, you really do need to check this place out. I guarantee you won't be disappointed.
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Ive used several UPS Store locations for shipping and this one is the friendliest,most helpful,reliable and knowledgable. The employees are the best! Its a store where they actually remember your face! Very cool and the best customer service in sf as far as im concerned!
Thanks!
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who could have thought a shipping experience could be so fun? i haven't been writing yelp reviews recently, but i just had to for this store. great people, great place.
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I use this UPS location constantly. I'm probably in there several times a week. They always know me and are always smiling and sweet. I adore all 3 of them, they are so damn helpful!
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I've never had a "business partner" who can make things happen like Shauna and her team. These guys kick butt and the rest of UPS ought to use them as a case study of EXCELLENCE. Love you guys! And your M&Ms!
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these guys are the best by far. i have been going here for the last year to mail all my packages. i send anywhere from 50-100 items per month (US & international) they give me the best rates for my packages or letters either by ups or usps. the service is the best i have ever experienced. they take the time to make sure you are taken care of & everything is explained well.
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